Do you need help?
The ITC Group has an electronic system to expedite the registration and tracking of technical support requests. The system is available 24 hours a day, 365 days a year and can be accessed by those Clients or ITC Group employees who have received their username and password in advance.
The user must use the system to request the resolution of problems due to equipment malfunction, ask questions about products and services contracted or require procedure manuals.
Once the registration has been made, and depending on the existing service agreement with the client, the engineer on duty will evaluate the requirement, taking the necessary actions so that it can be resolved. Incident resolution can be carried out remotely unattended, remotely with the collaboration of the client or in person, by dispatching technical personnel to the client's site.
As an alternative measure, customers and employees can register their support cases via a phone call.